Is your post-sales leaking ARR?
7 questions. No fluff.
You will see exactly where your NRR is bleeding, what it costs you in dollars every year, and how your numbers compare against companies your size and your industry.
Your answers stay in your browser. Nothing leaves this page unless you choose to send your results at the end.
Your numbers
Approximate is fine. The calculator works with estimates.
Here is what your post-sales is costing you.
Why fixing this pays for itself
An engagement costs a fraction of that. The math is straightforward.
Annual ARR impact on your base
Your annual churn vs your peers
Annual gross revenue churn. Lower is better.
Your NRR vs your peers
Net revenue retention. Above 100% means your existing base grows on its own.
The problem is not the team. It is the absence of a commercial operating system.
Reactive CS
Team retains through personal relationships
Renewals are managed when they arrive
Churn surprises everyone, including the team
Expansion requires someone in sales to notice
Leadership has no real visibility until it is too late
NRR underperforms. Nobody knows exactly why.
Commercial Operating System
Team operates commercially, not just relationally
Renewal pipeline visible 90 days in advance
Churn signals detected before accounts decide
Expansion is a designed motion, not an accident
Leadership has real-time visibility on ARR risk
NRR performs at par with sales targets.
The SHIFT Method. From reactive to commercial in 90 days.
Signal. Diagnosis (TOC)
A Theory of Constraints diagnosis that pinpoints exactly where NRR is leaking. It starts on the first call and continues in the first weeks. The foundation everything else is built on.
Human alignment
Working sessions with leadership, mid management, and regional teams. Each layer aligned to the commercial mandate before anything is installed.
Install. Frameworks and playbooks
Risk mitigation, renewal, and expansion playbooks built with each stakeholder layer. Co-created, not imposed. Each team gets an operating model they can run without the founder.
From reactive to commercial
The team stops operating as a service function and starts operating as a commercial function. Embedded through the process, not trained in a workshop.
Technology. AI automation and dashboards
AI automation designed, tested, and deployed at each step. Dashboards for real leadership visibility. Not add-ons. Infrastructure.
Four times: once from zero, three times as a full rebuild. The pattern is always the same.
Three ways to experience the SHIFT Method.
Essentials
Weekly sessions with leadership for guidance and mentoring, with async support between.
Acceleration
Here, I also work with the teams, not only leadership.
Intensive
Here, I work intensively with all the stakeholders, 1:1 and in groups. Deep collaboration.
Three conversations. Then we know if this is the right fit.
Discovery conversation
30 minutes. We listen first. You describe your situation. We identify whether the problem fits what we know how to solve.
A scope, only if it fits
If there is a real fit, we send a scope specific to your situation. Clear success metric. Clear timeline. You decide based on facts, not on a sales presentation.
The engagement begins
If you move forward, the engagement starts the following week, and the diagnosis continues in the first weeks. That is the foundation everything else is built on.
Want a second pair of eyes on these numbers?
Send your results to the analyst team at Obludzyner & Co. You will hear back within 48 hours with a direct observation on where your NRR is most at risk and what to look at first.
When you email the results to yourself, a copy goes to our analyst team so we can prepare observations before we talk. You can remove it from the CC field if you prefer.
The conversation starts with a diagnostic, not a proposal.
Method and sources. Dollar figures are estimates computed from your inputs. Recoverable churn is measured against a 5% annual churn baseline, and expansion potential against 20% of portfolio ARR per year, the working assumptions Obludzyner & Co. uses for B2B SaaS companies up to $10M ARR with a functioning post-sales system. NRR is approximated as 100 minus churn plus expansion. Peer benchmarks are directional medians compiled from the SaaS Capital 2025 Retention Survey of private B2B SaaS companies, the Benchmarkit 2025 B2B SaaS Performance Metrics report (median NRR 101%, median GRR 92%), and ChartMogul benchmark data. Industry medians are indicative figures aggregated from public industry reports and reflect companies of all sizes, so treat them as context, not as a target. Your own cohort data is always the better benchmark. This tool stores nothing and sends nothing unless you choose to share your results.
Obludzyner & Co. | Post-Sales Advisory | SaaS B2B