Free diagnostic / 3 minutes

Is your post-sales leaking ARR?

7 questions. No fluff.

You will see exactly where your NRR is bleeding, what it costs you in dollars every year, and how your numbers compare against companies your size and your industry.

Your answers stay in your browser. Nothing leaves this page unless you choose to send your results at the end.

QUESTION 1 OF 7

Your numbers

Approximate is fine. The calculator works with estimates.

Annual recurring revenue, in dollars.
Revenue lost to cancellations and downgrades in the last 12 months, as a percent of ARR.
Upsell and cross-sell from existing customers, as a percent of ARR.
Your results

Here is what your post-sales is costing you.

Estimated ARR leak per year
$0
The financial case

Why fixing this pays for itself

Churn cost today
$0
Churn cost after
$0
Net ARR retained every year protected by the system
$0
Expansion revenue generated by CS
$0
Total annual impact retained + generated
$0

An engagement costs a fraction of that. The math is straightforward.

The financial case at a glance

Annual ARR impact on your base

ARR retained (churn to 5%) Expansion generated (to 20% of ARR)
Benchmarks

Your annual churn vs your peers

Annual gross revenue churn. Lower is better.

Your NRR vs your peers

Net revenue retention. Above 100% means your existing base grows on its own.

Operating profile
The pattern

The problem is not the team. It is the absence of a commercial operating system.

Reactive CS

Team retains through personal relationships

Renewals are managed when they arrive

Churn surprises everyone, including the team

Expansion requires someone in sales to notice

Leadership has no real visibility until it is too late

NRR underperforms. Nobody knows exactly why.

Commercial Operating System

Team operates commercially, not just relationally

Renewal pipeline visible 90 days in advance

Churn signals detected before accounts decide

Expansion is a designed motion, not an accident

Leadership has real-time visibility on ARR risk

NRR performs at par with sales targets.

How we close the gap

The SHIFT Method. From reactive to commercial in 90 days.

S

Signal. Revenue Audit (TOC)

A Theory of Constraints audit that pinpoints exactly where NRR is leaking. Produces the full work map. The foundation everything else is built on.

H

Human alignment

Working sessions with leadership, mid management, and regional teams. Each layer aligned to the commercial mandate before anything is installed.

I

Install. Frameworks and playbooks

Risk mitigation, renewal, and expansion playbooks built with each stakeholder layer. Co-created, not imposed. Each team gets an operating model they can run without the founder.

F

From reactive to commercial

The team stops operating as a service function and starts operating as a commercial function. Embedded through the process, not trained in a workshop.

T

Technology. AI automation and dashboards

AI automation designed, tested, and deployed at each step. Dashboards for real leadership visibility. Not add-ons. Infrastructure.

Proof

Three times built from scratch. The pattern is always the same.

Clicktale
60% toward zero
Churn, in 7 months
Inherited a post-sales team with no commercial structure. Built the operating model from scratch. Drove churn from 60% toward zero in 7 months without replacing the team.
Leverate
$14M to $20M
ARR, under 2 years
Rebuilt the CS function commercially. ARR grew from $14M to $20M while churn drove from 55% toward zero. Both metrics moved together because the system connected retention and expansion.
Onebeat
130+ clients
30-day TTV, under 10 months
Built the Cloud CS department from zero. Onboarded the first 20 clients hands-on. Scaled from 1 to 22 CSMs across LATAM, APAC, and EMEA/ME. System-driven from day one.
How we work

Three ways to experience the SHIFT Method.

Essentials

Weekly sessions with leadership for guidance and mentoring, with async support between.

Acceleration

Here, I also work with the teams, not only leadership.

Intensive

Here, I work intensively with all the stakeholders, 1:1 and in groups. Deep collaboration.

See the full breakdown of each tier.

Next step

Three conversations. Then we know if this is the right fit.

01

Discovery conversation

30 minutes. We listen first. You describe your situation. We identify whether the problem fits what we know how to solve. No pitch. No proposal.

02

A scope, only if it fits

If there is a real fit, we send a scope specific to your situation. Clear success metric. Clear timeline. You decide based on facts, not on a sales presentation.

03

Onboarding begins

If you move forward, Onboarding starts the following week. Two weeks later you have the Revenue Audit in your hands. That is the foundation everything else is built on.

Want a second pair of eyes on these numbers?

Send your results to the analyst team at Obludzyner & Co. You will hear back within 48 hours with a direct observation on where your NRR is most at risk and what to look at first. No proposal. No pitch.

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The conversation starts with a diagnostic, not a proposal.

Let's talk

Method and sources. Dollar figures are estimates computed from your inputs. Recoverable churn is measured against a 5% annual churn baseline, and expansion potential against 20% of portfolio ARR per year, the working assumptions Obludzyner & Co. uses for B2B SaaS companies up to $10M ARR with a functioning post-sales system. NRR is approximated as 100 minus churn plus expansion. Peer benchmarks are directional medians compiled from the SaaS Capital 2025 Retention Survey of private B2B SaaS companies, the Benchmarkit 2025 B2B SaaS Performance Metrics report (median NRR 101%, median GRR 92%), and ChartMogul benchmark data. Industry medians are indicative figures aggregated from public industry reports and reflect companies of all sizes, so treat them as context, not as a target. Your own cohort data is always the better benchmark. This tool stores nothing and sends nothing unless you choose to share your results.

Obludzyner & Co. | Post-Sales Advisory | SaaS B2B